Privacy Policy
TVG Nutrition Sdn Bhd ("The Vegan Malaysia")
At The Vegan Malaysia, we take seriously our obligation to respect and protect the privacy of the personal information of individuals with whom we deal.
The Information We Collect and Hold
We collect personal information about you which is reasonably necessary to:
- Provide you with quality products and services
- Process and fulfil your orders
- Improve our existing products and develop new ones
- Consider orders, requests and enquiries you make to us
- Maintain your contact details and account information
- Keep you informed about promotions, new products and brand updates
We collect such information in two ways — first from information you provide to us directly (such as when you place an order on our website or register as a member), and from information we gather through your use of our services (such as when you visit our website or interact with our content and advertisements).
In some cases, we may collect personal information from third parties including public sources and related companies, and only by lawful and proper means.
We generally hold personal information relating to:
- Your identity information, such as your name, email address, billing information, delivery address and special delivery instructions
- The products and services we provide or have provided to you
- Demographic data if you are a customer or potential customer
- Records of our interactions with you, including by email and online
- Your enquiries or complaints
The Vegan Malaysia may also run contests or campaigns that request personal information such as your name and email address in order to contact winners or participants.
We also collect personal information from individuals who submit applications or register interest in employment with us.
How That Information Is Used
We use and disclose personal information about you for the purpose for which it was collected, or for related purposes that you would reasonably expect from a company like ours.
For example, we may use and disclose personal information to process orders, administer and manage our products and services, communicate with you, and deal with any complaints or enquiries.
We may also use and disclose your personal information on a confidential basis in connection with business acquisitions, mergers or changes in control of our business or assets.
We use your personal information for marketing purposes such as to share information about products, promotions and services that may be of interest to you. You have the right to opt out of marketing communications at any time through the unsubscribe option in our emails.
We do not sell your personal information to third parties.
We may share personal information within The Vegan Malaysia group, and may disclose personal information to:
- Service providers who support our operations including website and technology services, payment gateways, logistics and delivery partners, customer service, accounting, legal, marketing, data processing and research providers
- Regulatory authorities or as required by applicable Malaysian law
- Persons you nominate with your permission
We will seek your consent before using your information for any purpose not set out in this Privacy Policy.
Cookies
A cookie is a small packet of information placed on your device when you visit a website, used for recognition, preference and record-keeping purposes.
Cookies are used on The Vegan Malaysia website to:
- Enable access to our online store and member services
- Save your preferences and shopping cart information
- Support our advertising — when you see our ads on third-party websites, cookies may be used to collect anonymous information about pages visited and software used, which may be used to deliver relevant advertising
- Monitor website traffic and gather anonymous usage data including time of visit, pages viewed and device type, to help us improve our website and services
- Identify you when you log into your account or access our website through a personalised communication
You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent.
Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us at:
We will respond to acknowledge your enquiry and advise you on next steps. If your concerns are not resolved to your satisfaction, you may have the right to escalate your complaint to the relevant regulatory authority under Malaysian personal data protection law.
This Privacy Policy is governed in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.