FAQ

Add approximately 300–400 mL of water to your shaker, followed by one serving (40 g) of THE VEGAN protein powder. Shake well until thoroughly mixed. For a smoother texture, we recommend adding water before the powder to minimise clumping.

Of course! We recommend mixing the powder with a small amount of room-temperature water first, then adding cold water or ice cubes to your preferred temperature. This helps the powder dissolve more evenly and reduces clumping.

Absolutely! We recommend mixing the powder with a little room-temperature water first, then gradually adding warm water below 70°C. Avoid adding very hot water directly to the powder, as this may cause clumping and affect the drink's texture.

Your daily protein needs depend on factors such as your age, body weight, activity level and personal health goals. For many healthy adults, approximately 0.8 g of protein per kilogram of body weight per day is a general reference point, while physically active individuals may require more. THE VEGAN can help supplement your protein intake alongside a balanced diet. Consult a qualified healthcare professional or dietitian for personalised recommendations.

There is no single perfect time! You can enjoy THE VEGAN as part of your breakfast, after exercise, between meals, or whenever you need a convenient way to supplement your daily protein intake. Your overall daily protein intake is generally more important than the exact timing.

THE VEGAN is a plant-based protein brand from Taiwan, formulated around soy protein isolate. Our mission is to make everyday protein supplementation simpler, more enjoyable and approachable, whether you exercise regularly or simply want to support your daily nutritional needs. Selected products also contain added vitamins, minerals and other functional ingredients. Please refer to each product's information for its specific nutritional composition.

Our plant-based protein range is formulated without animal-derived ingredients and is intended for individuals following vegan or vegetarian diets. For specific ingredient information or dietary concerns, we recommend reviewing the product label or contacting our customer-service team before purchasing.

THE VEGAN is not Halal-certified at the moment.

Our protein products are fully plant-based and formulated without meat, dairy or other animal-derived ingredients. However, being vegan does not automatically mean a product is Halal-certified.

We understand that Halal certification is important to many of our Muslim customers, and obtaining it is something we hope to work towards.

In the meantime, we believe in being transparent about our products so that everyone can make an informed choice based on their own dietary preferences and requirements.

Plant-based creamer is an ingredient used in certain flavours to create a smoother, creamier taste and texture without relying on dairy ingredients. Its composition may vary between products. Please check the ingredient list on the relevant product packaging for the exact formulation.

No. Names such as Milk Tea, Oat Milk and Matcha Milk describe the flavour experience rather than the presence of dairy ingredients. THE VEGAN's plant-based protein range is formulated without dairy ingredients. Always check the ingredient and allergen information on the packaging if you have specific dietary restrictions.

Our 1 kg protein pouches are intended to be measured by serving. Where a measuring scoop is supplied, it may become buried in the powder during transportation. Please check the product packaging and listing for included accessories. For the most accurate serving size, we recommend using a kitchen scale.

Protein powder can sometimes become trapped inside the resealable zipper. Gently remove any excess powder from the zipper track and try sealing it again. If the zipper remains damaged or cannot close properly, please contact our customer-service team. In the meantime, store the powder in a clean, dry, airtight container.

Caffeine content varies by flavour. Coffee-, tea- and matcha-based flavours may contain caffeine, while other flavours may contain little or none. Please refer to the specific product label or contact us for information about the flavour you are interested in, especially if you are sensitive to caffeine.

The sweetening ingredients may vary depending on the product and flavour. Some formulations use ingredients such as trehalose and sucralose. For accurate information, please refer to the ingredient list and nutrition information on the specific product packaging.

Yes. Soy protein is considered a complete protein because it naturally contains all nine essential amino acids, including the branched-chain amino acids (BCAAs) leucine, isoleucine and valine. The precise amino acid composition may vary by product.

Protein content varies depending on the product and flavour. Our standard protein drink serving is 40 g of powder, but its protein contribution should be checked against the nutrition information for the specific flavour. Please refer to the product packaging or official product listing for the exact amount.

THE VEGAN's classic protein range uses soy protein isolate. The Taiwan brand identifies its soy protein source as non-genetically modified (non-GMO). For documentation concerning a particular Malaysian product or batch, please contact our customer-service team.

Protein quality can be assessed using measurements such as the Protein Digestibility Corrected Amino Acid Score (PDCAAS). Soy protein isolate is recognised as a high-quality plant-based protein source. However, a high protein-quality score should not be interpreted as a guarantee that 100% of the protein is absorbed by every individual.

Naturally occurring sugars may still be present in a product even when no sugar is added during manufacturing. The phrase "no added sugar" is not necessarily the same as "sugar-free". Please check the ingredient list and nutrition information for the product's actual sugar content.

THE VEGAN is designed for individuals looking for a convenient plant-based protein option. This includes people with active lifestyles, those following vegetarian or vegan diets, and individuals who would like to supplement their daily protein intake. Protein requirements differ from person to person, and supplements should complement a balanced diet.

Our classic soy protein isolate range is formulated without dairy ingredients and is intended as a lactose-free protein option. However, lactose intolerance and food allergies are different conditions. If you have a severe allergy or specific dietary restrictions, always review the product's ingredients and allergen information before consumption.

Children and teenagers have different nutritional needs from adults. We recommend consulting a qualified healthcare professional before giving protein supplements to children or adolescents. Any use should take account of their age, normal diet, health status and the specific product's ingredients, including possible caffeine content.

People with kidney disease may need to manage their daily protein intake carefully. If you have kidney-related conditions or have been advised to follow a protein-restricted diet, please consult your doctor or dietitian before consuming THE VEGAN or any other protein supplement.

Nutritional needs during pregnancy and breastfeeding require special consideration. As some THE VEGAN flavours may contain caffeine or added ingredients, we recommend reviewing the complete ingredient list and consulting your healthcare professional before consumption.

Absolutely! Protein is an essential nutrient for everyone, not just athletes or gym-goers. THE VEGAN can be a convenient addition to your daily diet when you need help meeting your protein requirements, even if you do not exercise regularly.

If you have diabetes, hypertension, cardiovascular disease or another medical condition, we recommend consulting your healthcare professional before consuming protein supplements. You may share the product's ingredient list and nutrition information with your doctor or dietitian for an individual assessment.

Yes! We offer free standard shipping for orders of RM199 and above within West Malaysia, and RM299 and above within East Malaysia. Orders below these thresholds are charged RM10 for West Malaysia or RM30 for East Malaysia. The minimum spend is calculated after discounts and before additional charges, unless otherwise stated. Please refer to our Shipping & Delivery Policy for details.

Our website orders are delivered using SPX (Shopee Express). Estimated delivery times are 1–3 working days for West Malaysia and 3–7 working days for East Malaysia. These are estimates and may vary depending on location, courier operations and other circumstances.

Our Malaysian website's published shipping arrangements currently cover delivery within Malaysia. For enquiries about deliveries outside Malaysia, please contact our customer-service team at serviceinfo.tvg@gmail.com before placing an order.

The available payment methods will be displayed during checkout on our official website. Please select one of the supported payment options shown before completing your purchase. Payment availability may vary depending on the payment provider and transaction.

We do not accept discretionary returns, exchanges or refunds due to a change of mind, incorrect flavour selection, personal taste preferences or an accidental purchase after the order has been fulfilled, even if the product remains unopened. This does not affect your rights under applicable Malaysian consumer protection laws. Please refer to our Return & Refund Policy for further details.

We're here to help! Please contact serviceinfo.tvg@gmail.com or WhatsApp +6012-8666504 with your order number, a description of the issue and relevant photos where available. We encourage you to contact us within 7 days of receiving your order and, where possible, report visible shipping damage within 48 hours. These are preferred reporting periods and do not remove any statutory consumer rights.

Yes. If your product is damaged, defective, incorrectly supplied, unsafe or otherwise fails to meet applicable statutory guarantees, you may be entitled to a refund, replacement or another appropriate remedy. Our team will review your request fairly and respect your rights under Malaysia's Consumer Protection Act 1999. Please contact us with your order details so we can assist you.

We aim to initiate approved refunds within 14 business days after confirmation and any necessary assessment or return arrangements. Where the law requires an earlier remedy, the applicable legal requirements will apply. The actual time for the funds to appear in your account may depend on your bank or payment provider. If you need an update, please contact our customer-service team.

You can reach THE VEGAN Malaysia at serviceinfo.tvg@gmail.com or through WhatsApp at +6012-8666504. For order-related enquiries, please include your order number so our team can assist you more efficiently.

You can purchase THE VEGAN products through our official Malaysian website at thevegan.com.my and our official Shopee store. We recommend purchasing through our official channels or authorised distributors to ensure product authenticity.

THE VEGAN is available through selected authorised physical distributors in Malaysia. As our distribution network continues to grow, availability may vary by location. Please contact our customer-service team to enquire about authorised distributors near you.

For now, we primarily serve customers through our official online channels and authorised physical distributors. If you would like to purchase our products in person, please contact us for information on available retail locations.

If you're unsure whether a store or seller is authorised, feel free to contact us at serviceinfo.tvg@gmail.com or WhatsApp +6012-8666504. Our team can help confirm whether the seller is part of our authorised Malaysian distribution network.